Technical Support Center
Our customer help center. We are here for you.
Email & Outlook
Network Issues
Printers
Passwords & Access
Critical Issue?
For immediate support for critical issues disrupting your business, don't wait - contact us directly:
Support Ticket Center
Open a new service ticket and our professional team will get back to you shortly.
Frequently Asked Questions (FAQ)
Quick solutions to common issues and questions about our service
How do I connect to the VPN from home?
1. Ensure your home internet connection is stable.
2. Open the VPN software installed on your computer (FortiClient, AnyConnect, etc.).
3. Enter your organizational username and password.
4. If Multi-Factor Authentication (MFA) is required, approve the request on your mobile phone.
If the connection fails, try restarting your computer or open a support ticket.
I received a suspicious email, what should I do?
1. Do not click on any links or download any attachments.
2. Check the sender's address - does it look legitimate?
3. If in doubt, forward the email to our Helpdesk address for inspection.
4. Delete the email after reporting it.
How do I set up email on my mobile phone?
1. Download the Microsoft Outlook app from your app store.
2. Enter your organizational email address.
3. Enter your password and approve MFA.
The app will automatically configure the rest of the settings.
What is the guaranteed response time (SLA)?
Response times vary depending on your service package:
- Critical Issues (Work-stopping): 15-30 minutes.
- Urgent Issues: Up to 1 hour.
- Standard requests: Up to 4 business hours.
My computer is very slow, what should I check before opening a ticket?
1. Perform a Restart - this solves 80% of common issues.
2. Ensure you don't have dozens of tabs open in Chrome.
3. Check for any pending Windows Updates.
If slowness persists, open a ticket and we will perform a deep performance audit.
Is my data backed up? How do I restore a file?
As part of our Managed IT service, we back up your company servers and mailboxes daily to a secure cloud.
To restore a deleted file, open a support ticket with the filename and its last known location, and our team will restore it for you within minutes.
Internet is not working in the office
1. Check that cables are securely connected to the modem and router.
2. Try power cycling the modem (wait one minute).
3. Check if the problem exists on other computers.
If the issue persists - open a service ticket.